FAQ

What is the difference between regular pins and B/C Grade pins?

Please check the Pin Grading page for more information.

How long will it take to get my stuff?

Please check the Shipping page for latest processing and delivery estimates.

You don't ship to my country!

I've set the default countries as countries that either have tracking, or I've shipped to before. Please contact me and we can sort out a custom order!

Where is my order?

You will receive a shipping notification email when your item is shipped. It will come with a tracking number (if you have selected tracking). Tracking can take up to 48 hrs to appear on the USPS site, so please be patient :)

    I used the wrong address. Can I change it?

    Please contact me ASAP with your order number and the correct address. I often ship on the same day as I receive an order - once an order has been shipped, I will not be able to edit the address.

    I need something by a certain date.

    I don't run the Post Office; therefore, I cannot guarantee any arrival dates, especially around the holidays. But I'll always make an effort to ship items as soon as possible!

    Returns

    Because of the nature of my items, I'm not able to accept returns. However, if something is wrong with your order, please contact me within 48 hours of receipt and I'll be happy to help!

    If a package has been sent back to me, I can reship it back to you by request - you only need to repay the shipping fee if the contents are still intact.

    Customs

    Allow time for international packages to go through customs. Rest assured I'll be tracking your package with you :)

    SharkCafe is not responsible for paying VAT/customs fees so please be sure to check your country's policies before purchasing! It's also illegal for me to mark your order as a gift.

    Can you gift wrap my order?

    I'm afraid I don't offer gift wrap at this time. Maybe in the future!

    My coupon doesn't work.

    Reach out to me and I'll sort it out for you!

     

    Wholesale

    If you'd like to contact me about wholesale, please use the contact form.